Frequently Asked Questions
Everything you need to know about your Gozney oven and order.
What is the standard shipping timeframe for Gozney ovens?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, though larger ovens may require freight scheduling.
Can I use my Gozney oven indoors?
Our residential ovens are designed for outdoor use only. They must be used in a well-ventilated outdoor space to ensure safety and proper ventilation of heat and smoke.
What is your return policy for accessories and ovens?
We offer a 30-day return policy for unused items in their original packaging. Please note that return shipping fees may apply, and the product must be in resalable condition.
Do Gozney ovens come with a warranty?
Yes, our ovens come with a standard 1-year warranty that can be extended to 5 years if you register your product on our website within 60 days of purchase.
What fuel types can I use with my oven?
This depends on the model. The Roccbox is dual-fuel compatible (gas and wood), while the Dome offers multi-fuel capabilities including wood, charcoal, and gas options.
Do you offer financing or payment plans?
Yes, we partner with premium payment providers to offer flexible financing options at checkout, allowing you to pay for your oven in monthly installments.